Many “experts” insist that customers don’t really know what they want; they have to be told. They’re wrong, dead wrong! In reality, customers know exactly how they feel about a

Dr. Juran left us with many important fundamental methods and tools during his years as the leading expert in the field of Quality Management.

Most, if not all, of us recognize that none of us is perfect, but the concept of quality is continuous improvement to make what we do a little bit better

The definition for Six Sigma was clear from the beginning – 3.4 defects per million opportunities (DPMO), allowing for a 1.5-sigma process shift. But the definition for zero defects is

Statistical methods like hypothesis testing, regression, SPC, and DOE play a crucial role in quality improvement. By analyzing data, identifying variation, and optimizing processes, these tools help ensure consistent performance

Value stream mapping (VSM) can be an extremely powerful tool, combining material processing steps with information flow as well as other important related data. VSM is arguably one of the

Kaizen is a Japanese word typically translated to “continuous improvement”. Originally this word referred to subtle, gradual improvements that are made over time. A baseball analogy is hitting singles all

A core definition of total quality management (TQM) describes a management approach to long–term success through customer satisfaction. In a TQM effort, all members of an organization participate in improving

A method that provides organizations tools to improve the capability of their business processes. This increase in performance and decrease in process variation lead to defect reduction and improvement in