Customer quality consultant
Code: E-AK693
Location
Slovakia
Language
Field of expertise
QualityLogisticsProject management
Professional experiences
09/2023 - PRESENT
- Quality consultantLed containment and corrective action activities, including 8D and 5-why analysis, while monitoring product quality at customer sites and in plants. Coordinated customer communication, supplier engagement, and managed the incoming inspection department to ensure issue closure.
06/2021 - 09/2023
- Customer quality managerManaged customer claims and led a quality team, overseeing product inspections and defining actions to prevent future issues. Represented customer interests, ensuring product compliance and controlling outgoing quality.
01/2021 - 05/2021
- Quality consultantManaged active customer relations and de-escalation processes, ensuring production and process quality through checks of OK/NOK parts. Participated in process audits to maintain quality standards.
01/2020 - 12/2020
- Interim engineer Resident / quality/logisticManaged PPAP documentation and complaint handling, coordinating internal and external corrective actions for seats. Supported production control, NOK parts analysis, and logistics while participating in process audits.
The person behind the role
An experienced Quality professional with over 9 years in the automotive industry, specializing in customer and supplier quality management. Proficient in problem-solving methodologies (8D, 5-why), claims handling, and ensuring product compliance through robust quality processes and team leadership.
Skills
APQP8DClaims managementCustomer careSupplier quality assurancePPAPIATF 16949Problem solvingIshikawa5 why5WhyMercedes portalVW portalBMW portalDeescalationDaily operationsExternal EngineeringDepartment leadershipCrisis management
Career highlights
- Expertise in customer and supplier quality management, including claims resolution and de-escalation
- Proficient in advanced problem-solving methodologies like 8D and 5-why analysis
- Proven ability to lead quality inspections, teams, and implement corrective actions
- Skilled in PPAP documentation, process control, and automotive quality standards
- Strong track record in monitoring product quality and ensuring compliance across the supply chain
Contact us
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