Exploring Business Process Improvement
Almost everything we do in life—personal and professional—involves a process. When we do it repeatedly, we have a repeatable process. For example, driving to work every day is a process that—if executed consistently— leads to predictable results: We get to work on time, assuming there are no special causes such as accidents.
Exploring Quality Function Deployment
In the world of business and industry, every organization has customers. Some have only internal customers, some just external customers, and some have both.
The Power of Voice Of The Customer Table
Quality function deployment (QFD) begins with an exploration and discovery of customer needs. A number of tools and approaches exist to help organizations focus their first and best efforts on what matters most to customers and areas where competitors’ offerings may be preferred.