Case study:
How a project quality engineer brought a delayed project into serial production in 6 months
Assigned expert
Project quality engineer
Challenge
A project under escalation. Critical delays. Missing documentation.
An automotive instrument panel program was facing several challenges that put a successful SOP (Start of Production) at risk.
The program was already under customer escalation, key quality and project documentation was incomplete, and the timeline was under significant pressure.
The main challenges included:
- an ongoing customer escalation,
- incomplete quality documentation,
- missing project documentation and records,
- coordination of multiple suppliers,
- the need to prepare the program for SOP within approximately six months.
GQ solution
His role was to stabilize the program, complete the missing documentation and coordinate all activities required for a successful launch into serial production.
Key activities included:
- completing all quality and project documentation,
- coordinating suppliers throughout the program lifecycle,
- managing critical issues directly with the customer,
- supporting cross-functional teams throughout the launch phase,
- preparing the program for a successful SOP.
Result
Following the successful stabilization of the program, the expert was entrusted with quality responsibility for another development program in the role of project quality leader.
The deployment of the project quality engineer delivered:
- successful SOP achieved within the required timeline,reduced customer escalation levels,
- successful launch into serial production,
- stabilized project quality and program management processes,
- renewed customer confidence,
- nomination for a follow-up program
- highly positive feedback on the subsequent project.
When launch timing is at risk, quality makes the difference
This project demonstrated that even a program under customer escalation can be successfully brought into serial production when supported by the right expertise, clear processes and effective supplier and customer coordination.
Expert’s perspective
“I highly value the strong team spirit and support from my colleagues. Their cooperation was essential in handling challenging situations and achieving the program’s objectives. I believe these experiences will continue to create value for future customers as well.”
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