Kaizen is a Japanese word typically translated to “continuous improvement”. Originally this word referred to subtle, gradual improvements that are made over time. A baseball analogy is hitting singles all

A core definition of total quality management (TQM) describes a management approach to long–term success through customer satisfaction. In a TQM effort, all members of an organization participate in improving

A method that provides organizations tools to improve the capability of their business processes. This increase in performance and decrease in process variation lead to defect reduction and improvement in

Continuous improvement is an ongoing effort to improve products, services or processes. These efforts can seek “incremental” improvement over time or “breakthrough” improvement all at once.

By tackling root causes with Lean Six Sigma and close customer collaboration, 3M slashed defects by 96% and complaints by 90%. The result? Stronger customer trust, a 54% sales boost,

Unlock structured problem solving with the Nine Windows tool—a method that combats psychological inertia by guiding you to analyze problems across time and system levels. Shift perspectives, break mental barriers,

G8D is the most often used methodology in car industry for dealing with claims. Is this methodology really effective mainly for its complexity and what consequences there can be in

A root cause is a factor that caused a nonconformance and should be permanently eliminated through process improvement. Root cause analysis is a collective term that describes a wide range

Various schemes for categorizing real world problems have been proposed in management literature, though none has met with widespread acceptance. Relatively informal problem types have also been noted in the